Terms and Conditions
- Terms and Conditions
TERMS AND CONDITIONS
Thank you for your interest in AlaModerna! Your total satisfaction is our goal!
- Items shipped via UPS Ground will be delivered without a signature based on the driver's judgment of security and access. UPS may request a signature at their discretion. If no one is home, UPS may opt to leave the package at their nearest facility for pickup.
- Larger items are shipped LTL (Less than Truckload) carriers and require an appointment for delivery. The LTL carrier will contact you to set an appointment for delivery as the shipment nears the delivering terminal. These items may require someone to help with carrying the package from the curbside to the desired location. An inspection of the product is required prior to signing the delivery receipt.
- Thorough inspections of your order are made during packaging and shipping to ensure your items are in perfect condition when leaving our facilities. However, during shipment, damages rarely but on occasion occur. For LTL (less than truckload) shipments you need to inspect the contents of all boxes at the time of delivery, especially in cases where the outside of your package appears to be damaged when you receive it. On all LTL shipments you should:
- We can provide quotes for shipping to Alaska, Hawaii, and Canada and to other difficult/unusual or limited access addresses (e.g., islands, remote locations, etc. not covered by our standard policy.)
- During the fall and around holidays, our lead times might be extended by a few to several days.
- NOTE: If you place on order online and incorrectly enter your shipping address, a reconsignment fee between $100 to $200 will be charged to reship the order from the incorrect address to the correct address. Always make sure to double check that you've entered the correct shipping address!
- Open the package and inspect for obvious damage to the product with carrier present. If any is found please write, "Refusing the shipment due to damage" on the Bill of Lading and contact us immediately so we can initiate a replacement order as soon as possible.
- It is more difficult to hold an LTL carrier responsible if you are not present when the product is delivered and have not noted damage on the delivery paper. It becomes more important to notify us immediately at (256) 349-2850 and we will notify the carrier, begin the damage claim, and will initiate a replacement order as soon as possible. (Please note we must notify the carrier within 24 hours of any products that have been delivered with damage.)
For Your Convenience
- You may give us a commercial ship-to delivery address at the time of your order (preferably with a loading dock, pallet jack and/or fork lift).
- You may ask us to ship this to our carrier's closest local terminal where your team can pick up the shipment.
- Contact us to see if 'inside delivery service' (sometimes referred to as 'white glove delivery') is available for your location prior to placing your order. The surcharge will be quoted if available (normally $200 to $400).
100% No-Risk Guarantee
AlaModerna is committed to achieve customer satisfaction with a high quality product, on-time delivery, and prompt customer service. Therefore, we provide a guarantee to you that if there is any problem with quality or workmanship, we will make any necessary corrections including a refund, less return freight, if necessary within 30 days of your receipt of the product.
Please note that our products cannot be shipped internationally at this time.
Returns and Exchanges
If you mistakenly ordered the wrong product or need to return/exchange it, please note that you must pay the freight charges and a 30% restocking fee to send it back to:
4145 Parkway Drive
Florence AL 35630
Also, the product must be sent back in the original package. Once the product has been returned and inspected, then you will be issued a credit (less freight and restocking fee).